Mizan - the balance.
An autonomous AI case officer for housing-loan arrears rescheduling, built for the UAE Ministry of Energy & Infrastructure and the Sheikh Zayed Housing Programme. It weighs each beneficiary's hardship against policy and affordability - instantly, consistently, and with a full audit trail.
When a Sheikh Zayed Housing Programme beneficiary falls into arrears and requests a rescheduling of their housing loan, the case moves through a manual, roughly five-working-day review: an officer pulls the record, checks income and documents, validates against policy, drafts repayment options, and writes a recommendation.
It is slow, inconsistent between officers, hard to audit, and does not scale. Mizan turns that review into a near-instant, explainable, rule-compliant recommendation - escalating only the exceptional cases to a human.
A governed officer, not a chatbot.
Deterministic policy engine
The hard rules - income-deduction cap, repayment-period cap, document completeness, hardship evidence, active-request conflicts - are enforced in code, never by free-form LLM reasoning. A recommendation can never be hallucinated.
Candidate-plan solver
Generates concrete repayment options, drops anything that violates a rule, and ranks the survivors by sustainability and citizen burden - so the best compliant plan surfaces first.
Document intelligence
Classifies and reads uploaded documents, extracts income and other fields, and flags suspicious or missing paperwork - always returning structured, validated output.
Confidence & escalation
A single confidence score decides straight-through versus human review. Anything ambiguous, suspicious, or hardship-sensitive is escalated to an officer with a written reason and the supporting evidence.
Explainable, bilingual memos
Every case produces a written rationale in English and Arabic, with the exact policy rules and evidence each decision relied on.
Governed AI, human in the loop
LLMs only read documents and write prose. The decision logic is deterministic and auditable, and exceptional cases always land on a human officer's desk.
One governed pipeline.
Submitting a request runs the whole pipeline over a single, strongly-typed case state, streaming progress live:
Explainable, every time.
Each case ends in a clear recommendation: the chosen repayment plan, a confidence score, a re-default risk read, and the ranked alternatives the solver considered. High-confidence, clean cases go straight through; anything sensitive is referred to an officer with the evidence attached - and every decision carries the policy rules it relied on.
The work behind Mizan
An AI case officer for housing-loan arrears rescheduling built for a UAE ministry - deterministic policy enforcement, document intelligence, explainable recommendations, and human escalation for exceptional cases.
Services this build draws on
- AI Document IntelligenceReading, checking, and filing documents by hand is slow and error-prone. We build AI-assisted document systems that classify, read, validate, and extract from your documents - and route them into your workflow, with answers that stay traceable to their source.Read the service page
- AI Workflow AutomationWe design AI-assisted workflows that remove the manual, repetitive steps slowing your team down - with a human in the loop wherever judgement matters. Built around how your business already works, not a template.Read the service page
- Artificial IntelligenceFrom machine learning and natural language to computer vision and predictive analytics, we build a full suite of AI capabilities - tailored to how your business actually works, with a person reviewing the decisions that matter. No black boxes, no hype.Read the service page
